Privacy Policy
How we collect, use, and protect your personal information in accordance with GDPR and UK data protection laws.
Last Updated
January 2025
Jurisdiction
United Kingdom
Compliance
GDPR
Personal Information
We collect personal information when you use our services, including your name, business details, contact information, energy consumption data, and billing information. This helps us provide tailored energy solutions and card processing services.
Usage Data
We automatically collect information about how you interact with our website and services, including IP addresses, browser type, pages visited, and time spent on our site. This helps us improve our services and user experience.
Communication Records
We keep records of our communications with you, including emails, phone calls, and meeting notes. This ensures we can provide consistent, high-quality service and maintain accurate records of our business relationship.
Service Provision
We use your information to provide energy consultancy services, negotiate with suppliers on your behalf, process card payments, and deliver the services you've requested from us.
Communication
We use your contact information to communicate about your energy contracts, send important updates, respond to your inquiries, and provide customer support.
Legal Compliance
We may use your information to comply with legal obligations, regulatory requirements, and industry standards relevant to energy brokerage and payment processing.
Security Measures
We implement robust security measures including encryption, secure servers, access controls, and regular security audits to protect your personal data from unauthorized access, alteration, or disclosure.
Data Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal requirements. Energy contract records are typically kept for 7 years after contract completion.
Staff Training
All our staff receive regular training on data protection and privacy best practices. We maintain strict internal policies and procedures to ensure your data is handled appropriately.
Access & Portability
You have the right to access your personal data and receive a copy in a portable format. You can request this information at any time by contacting our data protection team.
Correction & Deletion
You can request corrections to inaccurate data or deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance.
Withdrawal of Consent
Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before withdrawal.
Energy Suppliers
We share your information with energy suppliers only when necessary to provide quotations and manage your energy contracts. All suppliers are bound by strict confidentiality agreements and data protection requirements.
Payment Processors
For card processing services, we work with PCI DSS compliant payment processors. Your payment data is encrypted and processed securely according to the highest industry standards.